Refund and Returns Policy

Effective Date: January 8, 2025

At Winpre Glasni, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not fully satisfied with your order, we offer a simple and straightforward return and refund process. Please review our Refund and Returns Policy below to understand your rights and how to proceed with a return or refund.

1. Return Eligibility

You can return most items within 30 days from the date of purchase for a full refund or exchange. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in the same condition that you received it.
  • The item must be in its original packaging, including all tags, labels, and accessories (if applicable).
  • You must have a valid receipt or proof of purchase.

Certain items may be exempt from our return policy, including but not limited to:

  • Personalized or customized items
  • Items on sale or clearance
  • Gift cards

Please check the product page for any specific return restrictions or exclusions.

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Before returning your item, please contact our customer service team at info@winpreglasni.com or call (478) 689-4280 to request a return authorization. Include your order number and the reason for the return.

  2. Prepare the Return: Once your return is authorized, carefully package the item in its original packaging, along with any accessories or documents that came with it. Include a copy of your proof of purchase or order confirmation.

  3. Ship the Return: Send the item to the following address:

    Winpre Glasni
    2727 Old Eastman Rd,
    Cadwell, Georgia,
    United States

    Please note: You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the item reaches us safely.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during purchase.

Please note:

  • Shipping fees are non-refundable.
  • If the returned item does not meet the eligibility criteria, we may reject the return or charge a restocking fee.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer service team. We will assist you with the exchange process. If the item you want to exchange for is more expensive, you may be required to pay the difference.

Exchanges can only be processed for items that are in new, unused condition and meet the same return criteria mentioned above.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a return or exchange at no additional cost to you. We may request that you provide photos of the damaged or defective item for verification purposes.

In the case of a defective product, we will offer a replacement or full refund, depending on the availability of the item.

6. Late or Missing Refunds

If you have not received your refund after the stated processing time, please check with your bank or credit card company, as it may take some additional time for the refund to be posted to your account. If you still have not received your refund after 15 business days, please contact us at info@winpreglasni.com.

7. Cancellation of Orders

If you wish to cancel an order after it has been placed, please contact us immediately. We will do our best to accommodate your request, but once an order has been processed or shipped, it cannot be canceled. You may still be able to return the item once you receive it, subject to our standard return policy.

8. Customer Service

If you have any questions or need further assistance with returns, exchanges, or refunds, please contact our customer service team:

  • Email: info@winpreglasni.com
  • Phone: (478) 689-4280
  • Address: 2727 Old Eastman Rd, Cadwell, Georgia, United States

We are here to help and ensure that your shopping experience with Winpre Glasni is a positive one!

This Refund and Returns Policy is effective as of January 8, 2025. For more information about our products or services, please visit www.winpreglasni.com.